When are dividends normally paid?

Dividends are usually paid in May (final dividend) and October (interim dividend). You can view the Company's recent dividend history here.

Can I have dividends paid directly to my bank/building society account?

Yes, dividends can be paid direct to your account (the tax voucher will continue to be sent to your registered address). Dividend mandate forms are available from Equiniti Limited at www.shareview.co.uk. If you have registered for Shareview Portfolio you can update this information online. Alternatively you can make your request by telephoning Equiniti Limited on 0371 384 2186 (overseas shareholders should call +44 (0) 121 415 7047).

My dividend cheque is out of date. What do I do?

You should contact Equiniti Limited to arrange for a replacement cheque. A replacement cheque can be requested online through www.shareview.co.uk, over the telephone by calling 0371 384 2186 (overseas shareholders should call +44 (0) 121 415 7047), or by post. Further details are provided at www.shareview.co.uk under 'Help'.

If you have not received a dividend payment it may be because the address details held for you by our Registrars are incorrect or you purchased the shares after the ex-dividend date and were not entitled to receive the dividend.

How do I buy/sell shares?

The Company's shares can be bought or sold through any stockbroker or share dealing service and fees may vary. The Company's Registrar, Equiniti Limited, also offer the following dealing services:

Shareview Dealing Service
This service allows trading in shares online or over the phone. Please note that dealing charges will be applied subject to a minimum fee. A breakdown of the fees chargeable can be found online at www.shareview.co.uk, but are typically 1.5% of the transaction value subject to a minimum fee of £40-45.

This service is available from 8.00 am to 4.30 pm, Mondays to Fridays (excluding bank holidays) for both the online and the telephone facility.

If you are interested in the online facility, visit www.shareview.co.uk, click on the "Deal with certificates" link located on the left hand side under the “Share Dealing” heading.

The telephone dealing service can be accessed by calling 03456 037 037.

Postal Dealing
Equiniti offer a postal dealing service to shareholders with a registered UK address. To use this service, shareholders need to download a postal dealing form from www.shareview.co.uk which includes Frequently Asked Questions, Terms and Conditions and how to use the service. Click the “Trade shares by post” link under the “Help and guides” heading on the right hand side.

The sale/purchase fee is 1.75% of the transaction value subject to a minimum fee of £55.

I want to gift shares to someone. How do I go about it?

You should complete a gift transfer form and return it to Equiniti Limited with your share certificate(s). To obtain a gift transfer form please telephone 0371 384 2186 or visit www.shareview.co.uk.

Can I transfer my shares to someone else?

Yes, provided they are 18 years of age and over. Company law precludes us from registering the shares into the names of minors. In order to transfer shares you will need to complete a Stock Transfer Form and return the original share certificates. Please visit www.shareview.co.uk or telephone Equiniti Limited on 0371 384 2186 (overseas shareholders should call +44 (0) 121 415 7047) for further details.

One of my relatives has died. What steps do I need to take to have the shares transferred into my name as beneficiary?

Equiniti Limited will require a certified copy of the death certificate, a sealed office copy of the Grant of Representation when available and the share certificate. Once the Grant has been noted in the Registrar's records, a Share Transfer Form must be completed and returned to the Registrars and they will arrange to have the shares transferred into the name of the beneficiary.

If a Grant of Representation is not being obtained, next of kin may use the Small Estates service.

Further information about this process is available at www.shareview.co.uk or by calling Equiniti’s Breavement Helpline on 0371 384 2186 (overseas shareholders should call +44 (0) 121 415 7047).

How do I inform you of my change of address?

If you have previously registered for a Shareview Portfolio, you can update your details online at www.shareview.co.uk. If you do not already have a Shareview Portfolio, you will need to notify Equiniti Limited of any changes by phone or post. This is because, as part of the Shareview registration process, an activation letter is sent to your current registered address.

To inform Equiniti Limited of a change by telephone, please call 0371 384 2186 (overseas shareholders please call +44 (0) 121 415 7047). A change of address can only be accepted over the telephone for a shareholding of fewer than 2,500 shares.

Please download an Address Change Form from www.shareview.co.uk to inform Equiniti Limited of a change by post. Alternatively you can submit a written request to Equiniti Limited, Aspect House, Spencer Road, Lancing, BN99 6DA, ensuring you include your shareholder reference number, old and new addresses, and full name(s) of shareholder(s).

How do I check a shareholding?

Shareholdings can be checked by registering for a Shareview Portfolio with Equiniti Limited at www.shareview.co.uk. From here you can access your shareholdings, including balances, movements, indicative share prices, information on recent dividends and portfolio valuations.

A balance of a shareholding can also be requested over the telephone by calling the Shareholder Helpline on 0371 384 2186 (overseas shareholders should call +44 121 415 7047) or by sending a written request to Equiniti Limited, Aspect House, Spencer Road, Lancing, BN99 6DA.

Can I receive my shareholder communications via email?

Yes, you can choose to receive your shareholder communications electronically once you have registered for a Shareview Portfolio with Equiniti Limited at www.shareview.co.uk. You can also submit your proxy vote electronically through your online Shareview Portfolio.

Do you provide duplicate tax certificates for dividends paid?

Duplicates can be obtained from Equiniti Limited. There will be a cost for this service of £15 for the first duplicate tax certificate and then £3 for each subsequent certificate.

You can contact Equiniti to request duplicates by email through www.shareview.co.uk, by telephoning the Shareholder Helpline 0371 384 2186 (overseas shareholders please call +44 (0) 121 415 7047), or by writing to Equiniti Limited, Aspect House, Spencer Road, Lancing, West Sussex, BN99 6DA.

Do you offer an ISA facility?

Yes, the Halifax provides Individual Savings Accounts (ISAs) and details are available on 03457 225 525.