Stakeholder Engagement
Meet Our Key Stakeholders
We have identified key stakeholders who we have an impact on – employees, customers, communities, suppliers, investors and the environment. Underpinning these stakeholder relationships is a culture which promotes high standards of business ethics, is focused on a long-term sustainable strategy and which recognises our responsibilities to the environment.
Our Employees
We have 460 employees across 19 different offices. Our people deliver our strategy in line with our Purpose, Values and Behaviours. The strength of our operating platform, and therefore the success of our business, depends on the talent, engagement and motivation of our people.
What matters to them
- An inclusive and supportive workplace that is free from bias.
- Working for a company whose values match their own.
- Rewarding careers that enable them to thrive and fulfil their potential.
- Competitive compensation and benefits.
How we engage with them
- Weekly business updates.
- Quarterly employee briefings.
- Annual employee survey (Your Say).
- Employee groups on topics such as Culture, Wellbeing and Inclusion.
- Annual reviews of individual performance and development needs.
- Training and development programmes and coaching.
Our Customers
We have 1,416 customers across eight countries and aim to build outstanding customer relationships. A deep understanding of their needs lies at the heart of how we do business and the space that we provide enables them to deliver an extraordinary range of goods and services and is crucial to their own success.
What matters to them
- High quality, sustainable, well-located space that enables them to serve their customers and is safe to work in.
- Excellent customer service and a high level of consistent experience.
- Support with their business goals and challenges.
- Connection with other businesses and insights into peers and market trends.
How we engage with them
- Regular contact with our property and asset management teams.
- Annual customer satisfaction survey.
- Regular customer Forums to discuss emerging trends.
- Partnering on our community projects.
Our Communities
Our relationship with our local communities means that we are good neighbours and support each other. We need the support of local communities to gain approvals for our developments. We deliver long-term economic and social benefits in the communities where we operate.
What matters to them
- Local environment and quality of life.
- Air quality.
- Sustainable designs that mitigate noise and traffic congestion.
- Training and employment opportunities.
- Investment into the local economy.
- Enhancement of biodiversity.
How we engage with them
- Early consultation on new developments.
- Creating partnerships with local authoriites, charities and education providers to deliver our Community Investment Plans (CIPs).
- Long-term participation in community groups and local advisory boards.
Our Suppliers
We work with a diverse range of suppliers, 2,842 of them across the group. They include our construction partners, professional advisers and everyone involved in SEGRO's supply chain. Close collaboration with our suppliers is key to helping us reduce our carbon emissions.
What matters to them
- Clearly defined expectations and standards (e.g. ethics, modern slavery)
- Positive collaboration with aligned values and objectives.
- Advice on best practices and training support.
- Prompt and efficient payment of invoices.
How we engage with them
- Comprehensive supplier assurance process to ensure our supply chain is maintained to a high standard.
- Regular service review sessions.
- Support with Health & Safety.
- Collaboration on our Responsible SEGRO ambitions and CIP projects.
Our Investors
Our investors provide the capital through equity or debt which finances SEGRO's business and its future growth. Shareholders, both institutional and retail, are the owners of our business. They are also the financial institutions who provide debt and our joint venture partners.
What matters to them
- Clearly articulated long-term strategy.
- Financial performance, returns and dividend growth.
- Strong balance sheet.
- Risk management and efficient use of capital.
- Leading ESG performance.
How we engage with them
- Our extensive Investor Relations programme ensures we reflect our investors views in our decision making.
- This includes: meetings, roadshows, conferences and asset tours; regulatory reporting; and our Annual General Meeting.
Our Environment
The regions in which we operate and local areas impacted by the development and ongoing operations of our assets, We pay close attention to our use of carbon and other resources to protect the planet for
future generations and ensure SEGRO's long-term success.
What matters to them
- Reduction of the carbon emissions generated by our operations and particularly our development programme.
- Maximising the efficiency and minimising the resource usage of our assets.
- Protection and enhancement of biodiversity in our local areas.
How we engage with them
- Ambitious carbon-reduction targets.
- Addition of solar panels where feasible.
- Scenario analysis to understand the potential impact of climate change and mitigate risks.
- Consideration of carbon and biodiversity impacts of our development projects