|
Objective: To listen to our stakeholders and respond to their feedback to meet their needs.
We work in partnership with our stakeholders. In 2008:
-
We achieved a customer satisfaction rating of 78 per cent in the UK and 66 per cent in Continental Europe.
-
We provided our employees with more than 3,000 training hours, equivalent to more than one day for each employee.
-
We took 70 investors and analysts on tours of our properties and developments, including a three-day visit to our portfolio in France, Germany and Poland.
-
A group of 12 suppliers attended our third environmental workshop for contractors in August 2008 and six construction contractors participated in our induction programme.
-
More than 200 local people attended an exhibition on the proposed Masterplan for the Slough Trading Estate, taking the opportunity to discuss the plans with members of the development team.
Find out more
Our 2014 Targets
Our 2009 Targets
-
Maintain our strong UK customer satisfaction levels through the expected challenging markets in 2009 and 2010, as measured through our 2010 survey.
-
Stay close to Continental European customers, focusing on communication and responsiveness, to improve the overall satisfaction rating of 66 per cent, as measured in the 2008 customer survey.
-
Increase the proportion of Continental European customers rating property management as 'good' or 'excellent' from the 67 per cent figure, as measured in the 2008 customer survey, by making the quality of property management consistent between countries.
-
Make Continental European customers aware of SEGRO's sustainability initiatives.
Our Customer Key Performance Indicators
|
UK customer satisfaction % rating as 'good' or 'excellent' 2006-2008 |
 |
|
Continental European customer satisfaction % rating as ‘good’ or 'excellent ' 2008 |
 |
Our Employee Key Performance Indicators
|
Group-wide Workforce Gender Profile |
Group-wide Management Gender Profile |
 |
|
UK Workforce Ethnic Profile |
Group-wide Workforce Age Profile |
 |
Staff Turnover Chart
|