Sustainability Targets

We report against our sustainability targets annually. These comprise five-year targets for resource efficiency, regeneration and accessibility, as well as annual targets for safety, customer satisfaction and employees.

2011 Safety Targets

• Maintain a zero fatality rate throughout Group operations.
• Ensure no health and safety prosecutions or enforcement action throughout Group operations.
• Implement assessment and training requirements for the Group-wide Driving for Work Policy.

• Construct buildings with 30 per cent better energy efficiency than base-build.
• Improve SEGRO's energy efficiency by 30 per cent.
• Investigate the feasibility of renewable energy for every development site.
• Reduce water use in common parts of managed buildings (including our Head Office) and landscaping activities by 20 per cent.
• Incorporate water-efficiency measures and water recycling to reduce mains water use by 20 per cent compared to base-build.
• Reduce the weight of non-hazardous construction and excavation waste to landfill by 70 per cent.
• Reuse or recycle 80 per cent of non-hazardous construction and demolition waste.

• Invest in communities where we have a major presence and report the level of investment on an annual basis.
• Ensure Community Engagement Plans are in place where we have a major presence.

• For all appropriate new developments and managed estates to have a tailored travel plan.

• To improve Continental European customer satisfaction with our understanding of their business needs from 57 per cent in 2009, by focusing on customer relationship management, as measured through our 2011 survey.
• To continue to improve consistency in satisfaction levels between countries in Continental Europe, as measured through our 2011 survey, by implementing smart, efficient customer service procedures.

• Engage with a significant number of customers to improve sustainability, reducing occupier energy and water costs.  

• Download SEGRO's summary 2010 performance