Customer Care
At SEGRO our aim is to put our customers first. It’s vital to the continued success of our business that we ensure our customers are consistently satisfied with the product and service levels they get from us, and it’s our ambition to exceed their expectations.
We see our customers as partners and we value the relationship we have with them by regularly monitoring this through our own annual Customer Satisfaction Survey to monitor how we’re performing.
We’re pleased to say that SEGRO consistently outperforms the market in terms of customer satisfaction:
Communication*
SEGRO 71.5%, National av. 29.7% |
Understanding*
SEGRO 66.7%, National av. 22.8% |
Responsiveness*
SEGRO 75%, National av. 22.4% |
Satisfaction*
SEGRO 78.1%, National av. 24.7% |
Value for money*
SEGRO 53.8%, National av. 9.5% |
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In the UK, SEGRO supports the Code of Practice for Commercial Leases and the Commercial Landlords Accreditation Scheme
SEGRO is proud to be part of the Commercial Landlords Accreditation Scheme which aims to promote best practice in the leasing of commercial property. SEGRO will advise all prospective customers that it is a member of CLAS and explain to all prospective small business occupiers of the risks involved in a lease.
SEGRO will abide by the Leasing Business Premises landlord code of conduct and clarify to the customer if and why any lease code requirements cannot be fulfilled. SEGRO will also provide a written complaints procedure and a contact who will handle any complaints.
*SEGRO Figures: SEGRO Occupier Satisfaction Study 2008 - Independent research conducted by RealService Ltd
National Average Figures: UK Occupier Satisfaction Study 2009 - © RICS on behalf of Property Industry Alliance and CoreNet Global UK - Independent research conducted by RealService Ltd and IPD.